Last updated: March 1st 2022
Account information. When you sign up for a Tola account or register as a Tola User, we collect information about you, including but not limited to: your name, your phone number, your email, your Tax Identification Number or Social Security Number (collectively, “TIN”), your date of birth, your government-issued identification and Organization information, such as company name, address, phone number, business email address, formation documents, business license and tax documents. We ask you to choose a strong password and may require you to provide contact information to receive multi-factor authentication. We collect information from you when you use the Services, provide us with feedback on the Services, or contact us for support. As we introduce new products or features, we may collect new and different types of information from you when you use the Services or contact us in connection with your account.
Financial information. When you use the Services to make or receive payments, we collect certain financial information from you, such as bank routing and account information, including bank statements and verification of bank account ownership, and/or a credit or debit card to bill Services Fees. We may also collect information to verify financial condition and creditworthiness.
Payment transaction information. When you request, receive, record, or process a payment through the Services, we collect information about the payment transaction and the transacting parties, including but not limited to the date, time and location of the transaction, identifying information of the sender and recipient, the payment or transfer amount, bank account information for the sender and/or recipient and other transaction metadata.
Information about your Clients and Suppliers. We may collect information from you about your Clients and Suppliers, including but not limited to name, email address, address, phone number and financial information, based on your use of the Services and payment instructions.
Feedback. We collect information that you choose to provide to us in connection with your feedback about the Services.
Device information. We collect information about your device when you install, access, or use the Services on that device. We collect information including but not limited to IP address, hardware model, operating system, app version, browser information, and mobile network. Your device may also allow us to collect information such as your contacts, camera, or photos, based on your device settings.
Geolocation information. We collect the location of the device that you are using to access the Services.
Information from third parties you interact with the Services. We collect information about you from third parties with whom you interact through the Services, including but not limited to your Clients or Suppliers. We may also collect information about you from third party services that are supported by, or sync or integrate with the Services, including but not limited to third-party data entry services or accounting software providers.
Identify verification. We collect information about you from third parties as required and permitted by law, including but not limited to for purposes of verifying your identity, “know your customer” regulations, complying with anti-money laundering and anti-terrorism financing laws and OFAC sanctions requirements.
Compliance and fraud. We collect information about you from third parties for purposes of fraud detection and prevention, in connection with certain types of investigations, or as otherwise permitted by law to ensure the safety and security of the Services.
Other. When you use the Services, visit our Website or otherwise engage with Tola, even if you do not establish or use a Tola account, we may collect information about you, such as name, email address, phone, and mailing address.
We use your information as necessary for the performance of our Services; for complying with applicable law, our interests in maintaining and improving our Services and offerings, understanding how our Services are used, optimizing our customer service, marketing and support, and protecting and securing our users, ourselves, and members of the general public.
Specifically, we use your information for the following purposes:
Clients and Suppliers. In connection with the Services, we may share some of your information with the business with which you are transacting in order to effect your transaction.
Tola Service Providers. We may engage selected third party companies and individuals to perform services complementary to our own including but not limited to hosting services, fraud detection and prevention services, data analytics services, marketing and advertising services, cyber security services, payment processing services, e-mail and SMS distribution and monitoring services, session recording, and our business, legal and financial advisors (collectively, “Service Providers”). These Service Providers may have access to your information depending on each of their specific roles and purposes in enhancing our Services, and may only use it for such purposes.
In connection with business transactions or corporate changes. The information that we collect in connection with the Services is a business asset. As a result, we may share or transfer your information if we enter bankruptcy or are party to a business transaction, such as a merger, acquisition, reorganization, or asset sale.
Legal Compliance. We may disclose or allow government and law enforcement officials access to certain information as required by law..
With Your Permission. We may share your Personal Information pursuant to your explicit consent.
We will retain your information in accordance with our internal records retention and management policies and procedures, including as necessary to provide you with the Services or administer your Tola account, or as long as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and reserve our legal rights.
Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:
We use third-party service providers, including but not limited to Google Analytics, to analyze the use of our Website.
Most browsers are set up to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some browsers have “Do Not Track” features that allow you to tell websites not to track you. Tola does not respond to “Do Not Track” signals.
We may use your information to provide you with marketing or other promotional communications via email. If, at any time, you would like to stop receiving these promotional emails, please follow the opt-out instructions contained in the email. It may take up to ten (14) business days for us to process opt-out requests.
California law provides California residents the right to request from Tola:
If you would like to request this information, email your request to firstname.lastname@example.org. In your request, specify that you want “Your Tola California Privacy Rights Notice”.
Please allow thirty (30) days for a response.
This Privacy Notice may be updated periodically. When we do, we will also revise the “last updated” date at the top of this page. If there are material changes to our Privacy Notice, we will post a notice on our website and/or provide other notice as required by law. If you object to any changes to this Privacy Notice, you can cancel your account at any time.